Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
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Polite and understandable
Understood my question, sought help when needed instead of just transferring me, and got back to me with an answer.
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Excellent customer service
The staff were extremely helpful and quick to resolve the difficulties I had with the transfer app.
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Everyone were so helpful
Everyone were so helpful. Nice for a corporation to have a real person to assist you.
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Easy to open an account
Easy to open an account. Promptlt answered questions. Thorough vetting process
Bank5Connect is communicative, efficient, and professional. I opened a savings account with the cordial and courteous assista…
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The insurance protection of deposits in…
The insurance protection of deposits in excess of $250,000 was a significant reason for my becoming a customer of your bank. …
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Able to open new funds easily and…
Able to open new funds easily and transfer instantaneously between funds.
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EZ to communicate with
EZ to communicate with. I opened a CD and it was very simple. Would recommend.
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Efficient and Secure Service
The online process of opening a CD with Bank5 Connect was completed quickly and efficiently. All communications were through …
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Great Service and Protection for Your Investment Dollars
All of our interactions with Bank5 Connect have been really good. Most recently we arranged a video call to short cut the ste…
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I am impressed with the ability to…
I am impressed with the ability to actually talk to a human being about my account questions, not just on-line chatter. This…
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Everything worked out
Everything worked out. The partial withdrawal of interest that I had requested from my CD account was transferred to my loca…
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Bank5 Connect has great CD rates and a…
Bank5 Connect has great CD rates and a very professional staff who assist me in a timely manner every time I call. They are a…
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