Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
Bank five is reliable
I created a CD account about two years ago and it matured this month. Bank five did a good job at sending my money to my orig…
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Bank5 Connect customer service was…
Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes…
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Polite and understandable
Understood my question, sought help when needed instead of just transferring me, and got back to me with an answer.
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Excellent customer service
The staff were extremely helpful and quick to resolve the difficulties I had with the transfer app.
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Everyone were so helpful
Everyone were so helpful. Nice for a corporation to have a real person to assist you.
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Easy to open an account
Easy to open an account. Promptlt answered questions. Thorough vetting process
Bank5Connect is communicative, efficient, and professional. I opened a savings account with the cordial and courteous assista…
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The insurance protection of deposits in…
The insurance protection of deposits in excess of $250,000 was a significant reason for my becoming a customer of your bank. …
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Able to open new funds easily and…
Able to open new funds easily and transfer instantaneously between funds.
Verified
EZ to communicate with
EZ to communicate with. I opened a CD and it was very simple. Would recommend.
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