Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
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The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
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Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
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customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
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Checking Check
When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very …
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Easy to do business with
I now have 3 accounts with Bank5, and setup for each one was pretty easy. Each person I spoke with was professional and pleas…
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Great bank, great customer service, could not be happier
Great bank, great customer service, could not be happier
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Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
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Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
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I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
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Bank five is reliable
I created a CD account about two years ago and it matured this month. Bank five did a good job at sending my money to my orig…
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Bank5 Connect customer service was…
Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes…
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Polite and understandable
Understood my question, sought help when needed instead of just transferring me, and got back to me with an answer.
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Excellent customer service
The staff were extremely helpful and quick to resolve the difficulties I had with the transfer app.
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