Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. I…
Verified
People make the difference.
Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.
Verified
Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
Verified
Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the…
Verified
The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
Verified
Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
Verified
customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
Verified
Checking Check
When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very …
Verified
Easy to do business with
I now have 3 accounts with Bank5, and setup for each one was pretty easy. Each person I spoke with was professional and pleas…
Verified
Great bank, great customer service, could not be happier
Great bank, great customer service, could not be happier
Verified
Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
Verified
Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
Verified
I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
Verified
Bank five is reliable
I created a CD account about two years ago and it matured this month. Bank five did a good job at sending my money to my orig…
Verified
Bank5 Connect customer service was…
Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes…
Questions? Browse our FAQs to learn more