Verified
People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. I…
Lisa, Apr 09
Verified
People make the difference.
Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.
Bill, Apr 05
Verified
Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
Esther, Apr 01
Verified
Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the…
Jack, Mar 25
Verified
The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
David, Mar 19
Verified
Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
Vivian, Mar 18
Verified
customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
customer, Mar 16
Verified
Checking Check
When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very …
Long term customer, Mar 12
Verified
Easy to do business with
I now have 3 accounts with Bank5, and setup for each one was pretty easy. Each person I spoke with was professional and pleas…
Jennifer, Mar 11
Verified
Great bank, great customer service, could not be happier
Great bank, great customer service, could not be happier
Lance, Mar 11
Verified
Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
John Christian, Mar 04
Verified
Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
Ronald, Feb 25
Verified
I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
Suzanne Jagoda, Feb 20
Verified
New account customer service
On 2/10/2025 I spoke on telephone with Steve. I believe that with his help I was able to resolve the problems I was having …
Blazing Star, Feb 11
Verified
Bank5 Connect customer service was…
Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes…
Blair, Jan 28
Order foreign currency before you travel. More than 70 currencies available.
Don’t wait until you’re overseas to handle your foreign currency needs. With our online foreign currency ordering, Bank5 Connect customers can get the currency they need at a competitive rate with fast, safe, next-day* delivery.
Foreign currency exchange has never been easier:
- Log into your Bank5 Connect Online Banking account.
- Click the “Order Foreign Currency” link under the Additional Services menu.
- You’ll be directed to a secure, foreign currency ordering page for our parent company, BankFive.
- Select your desired currency (you can add additional currency orders later on in the order form).
- Choose “Overnight Delivery”, enter your zip code, and click the “Buy Cash” button.
- Review your order details and click “Proceed to Checkout”.
- Enter the Bank5 Connect account number you’d like to use to pay for your foreign currency order.
- Enter your address details. All foreign currency orders must be delivered to a valid home or business address (no P.O. boxes), and the shipping address must match the credit or debit card used to purchase. All deliveries require a signature by someone who is at least 21 years of age (government-issued photo ID must be provided at time of delivery).
- Submit your order.
*Next day delivery applies to orders placed by 3pm ET and excludes weekends and holidays.
Order foreign currency now!
Log into your Bank5 Connect account and start your foreign currency order today.