Verified
Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
Ronald, Feb 25
Verified
I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
Suzanne Jagoda, Feb 20
Verified
New account customer service
On 2/10/2025 I spoke on telephone with Steve. I believe that with his help I was able to resolve the problems I was having …
Blazing Star, Feb 11
Verified
Bank5 Connect customer service was…
Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes…
Blair, Jan 28
Verified
Polite and understandable
Understood my question, sought help when needed instead of just transferring me, and got back to me with an answer.
Nicholas, Jan 15
Verified
Quick answers and professional staff.
Quick answers and professional staff.
Customer, Jan 14
Verified
Excellent customer service
The staff were extremely helpful and quick to resolve the difficulties I had with the transfer app.
Renee H, Jan 08
Verified
Customer service rep was knowledgeable
Customer service rep was knowledgeable
Judi Diehl, Dec 31
Verified
Everyone were so helpful
Everyone were so helpful. Nice for a corporation to have a real person to assist you.
Bonnie Lou, Dec 31
Verified
Easy to open an account
Easy to open an account. Promptlt answered questions. Thorough vetting process
Thomas, Dec 18
Bank5Connect is communicative, efficient, and professional. I opened a savings account with the cordial and courteous assista…
E. Y., Dec 04
Verified
EZ to communicate with
EZ to communicate with. I opened a CD and it was very simple. Would recommend.
Kimberly Siegfried, Oct 29
Order foreign currency before you travel. More than 70 currencies available.
Don’t wait until you’re overseas to handle your foreign currency needs. With our online foreign currency ordering, Bank5 Connect customers can get the currency they need at a competitive rate with fast, safe, next-day* delivery.
Foreign currency exchange has never been easier:
- Log into your Bank5 Connect Online Banking account.
- Click the “Order Foreign Currency” link under the Additional Services menu.
- You’ll be directed to a secure, foreign currency ordering page for our parent company, BankFive.
- Select your desired currency (you can add additional currency orders later on in the order form).
- Choose “Overnight Delivery”, enter your zip code, and click the “Buy Cash” button.
- Review your order details and click “Proceed to Checkout”.
- Enter the Bank5 Connect account number you’d like to use to pay for your foreign currency order.
- Enter your address details. All foreign currency orders must be delivered to a valid home or business address (no P.O. boxes), and the shipping address must match the credit or debit card used to purchase. All deliveries require a signature by someone who is at least 21 years of age (government-issued photo ID must be provided at time of delivery).
- Submit your order.
*Next day delivery applies to orders placed by 3pm ET and excludes weekends and holidays.
Order foreign currency now!
Log into your Bank5 Connect account and start your foreign currency order today.