Face-to-Face Service. Virtually.

Online banks don't have to be impersonal.

Verified

All of our interactions with Bank5 Connect have been really good. Most recently we arranged a video call to short cut the ste…

Paul, Oct 23

Verified

The CSR agent was exceptional. She may have been the best customer service experience that I have ever had in my life. That's…

Yo, Mar 15

Verified

Quick resolution of our concern and I was walked through the transactions step by step. I appreciated being able to video con…

Jayde, Mar 13

Verified

Quick resolution without extra hassle

Cheryl, Jan 14

Verified

Great service!

MTK, Oct 06

Verified

Best Bank as far as rates and security, pleasant customer service, fast and secured access to services!

BRIAN T, Sep 21

Verified

We got very personalized service from a representative who gave us her private line to contact her if we had any questions or…

Dalon, Aug 31

Verified

We had a nice chat about my account and a few good laughs.

Matthew, Feb 23

Verified

Best customer service! Never a long wait, always puts the customer first, very personable and knowledgeable. Should be the …

Michael, Jan 05

Verified

Excellent bank with first-class customer service!!!

Larry, Nov 03

Get fast, personalized service from your phone, tablet, or computer.

Online banking is a much-needed convenience, but there are times you need assistance from a real bank employee. With Bank5 Connect Video Banking you not only get friendly, face-to-face service, but you can conduct many banking transactions that traditionally require an in-person visit, notarized forms, or sending documents via mail.

Extra convenience with Video Banking:

Speak face-to-face with a Bank5 Connect representative
Make a name or address change on your account
Submit a dispute form
Add a beneficiary or authorized signer to your account
Order a new debit card
Get hands-on technical help with Online Banking or the Bank5 Connect mobile app; share your screen or we'll share ours

Currently available Monday-Friday between 9 a.m. ET and 5 p.m. ET.

Start a Video Banking call instantly from your computer, phone, or tablet, or download the Bank5 Connect Video Banking app for even greater convenience!

Have questions or need help with the Bank5 Connect mobile app? Contact us.

Questions? Browse our FAQs to learn more

Open a Bank5 Connect account now!

Quick, easy account opening.

Open an Account