Expert support with a personal touch.

Real people. Real answers.

Getting the help you need is easy with Bank5 Connect. Our experienced team of bankers is based at our headquarters in Massachusetts and is only a call or click away. Count on fast, friendly answers and expert advice from real people committed to your best interests.

For more information on how we do customer service differently than other banks, visit our Customer Service Difference page.

Meet the Bank5 Connect Team

CALL US: 1-855-55BANK5 (855-552-2655)

Monday – Wednesday        7:30 am to 5:00 pm ET
Thursday – Friday                7:30 am to 7:00 pm ET
Saturday                                7:30 am to 3:00 pm ET
Sunday                                  11:00 am to 3:00 pm ET

CHAT WITH US:  with one of our Customer Reps, available Monday - Friday 8:00 am to 4:30 pm ET.

EMAIL US: Please complete and submit the form below and we’ll respond as quickly as possible.

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FOR YOUR SECURITY: Don’t share any account numbers or personal information when using Live Chat or the Contact Form above. If you need to communicate sensitive information to us, please call us, or log into your account and use the secure chat and secure mail tools in Online Banking.

 

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