Real value. Real bankers.

An online bank with a history you can trust.

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Had to use phone, but very helpful

Paul, Nov 12

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Excellent customer service

Tareyah, Oct 29

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EZ to communicate with. I opened a CD and it was very simple. Would recommend.

Kimberly Siegfried, Oct 29

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Great service! Funded within a day and I am able to manage my account! I am happy overall with the service, and I like saving…

Mafla, Oct 29

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The online process of opening a CD with Bank5 Connect was completed quickly and efficiently. All communications were through …

Cynthia, Oct 26

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I am impressed with the ability to actually talk to a human being about my account questions, not just on-line chatter. This…

C. S., Oct 23

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Everything worked out. The partial withdrawal of interest that I had requested from my CD account was transferred to my loca…

Timothy Page, Oct 22

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Bank5 Connect has great CD rates and a very professional staff who assist me in a timely manner every time I call. They are a…

Dennis Zingarelli, Oct 16

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I had a somewhat complicated request, and it was handled with expedition and good humor. I think we were on the phone for a g…

Ben Fagen, Oct 15

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Prompt and helpful customer service.

BRIAN NGUYEN, Oct 14

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The Bank5Connect Representative was very pleasant and answered my questions.

Dinah, Sep 24

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Easy to open and close the account. Excellent service.

Nancy, Sep 17

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Very helpful and efficient customer service.

Lauren, Sep 03

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Excellent and friendly customer service

Larry, Sep 03

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Customer service is very competent and easy to work with. They reply fast to any questions and were helpful when I made a mis…

Kevin, Aug 20

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Friendly, fast and wanted to help beyond the issue. Thanks!

hakim, Aug 06

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very pleasant

Janine, Aug 06

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my issue was taken care of quickly and easily

Cindy, Aug 06

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Customer service representatives were friendly, professional and responded efficiently to my requests.

HK, Jul 30

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Quick, easy and efficient.

Jay, Jul 23

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It is always to talk to your customer agents. They professional, polite and knowledgeable.

Aaron, Jul 17

We've got history on our side.

Offering great rates and low fees is only part of what Bank5 Connect is all about. As one of America's top-rated online banks, we've been delivering exceptional value to our customers since Bank5 Connect was created in 2013. But we've been in the banking business much longer than that. Bank5 Connect is an online division of BankFive, a trusted community bank based in Massachusetts that's been serving customers since 1855.

We do customer service differently.

We know how important it is to be able to get quick answers from your bank. That’s why our customer service team is staffed by real people right here in Massachusetts who have the knowledge and training to get you the answers you need, without the long hold times that other online banks are known for. With Bank5 Connect, real help is just a phone call, face-time, or chat message away.

Your money is protected, in full.

As a Depositors Insurance Fund (DIF) member bank, we give our customers the assurance of 100% deposit insurance, meaning all Bank5 Connect customer deposits are insured in full, above FDIC limits.

Questions? Browse our FAQs to learn more.

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