Our customer service difference.

All online banks are not created equal.

Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.

At Bank5Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.

Quicker responses from real people.

We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents when you call us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.

Meet Our Team:

Jeff

Jeff's 15+ years of banking experience have led him to his current role of Digital Banking Center Manager. When he's not leading the Bank5 Connect Call Center team, you can usually find him golfing, fishing, shopping or just hanging out with family and friends (or his goats, chickens, dogs and cats).

Kyle

Kyle has more than 6 years of banking experience. When he's not assisting Bank5 Connect customers, he can be found watching the NFL network or playing basketball and soccer. He also enjoys a good steak. But whatever you do, don't give him any olives. There's no food he hates more.

Elizabeth

Elizabeth brings more than 34 years of banking experience to the table, and when she's not helping Bank5 Connect customers, you can typically find her playing with her granddaughter, binge-watching comedy TV, or enjoying some homemade chicken soup.

Keith

Keith has more than 6 years of banking experience. As a child he dreamed of becoming a superhero or a lighthouse keeper, but "none of that panned out," he says, "so banking was the next logical step." And when Keith's not manning the Bank5 Connect phone and chat lines he enjoys reading, running and finding the perfect meme for any scenario.

Cynthia

Cynthia is fluent in both English and French Creole, and has more that 12 years of banking experience under her belt. She can also paint! When she's not taking calls from Bank5 Connect customers, she enjoys spending time with her grandbabies, cozying up with a good book, or listening to some R&B or jazz music.

Margarida

Margarida has more than 17 years of banking experience and is fluent in both English and Portuguese. In her time off from Bank5 Connect she likes spending quality time with her family and watching Netflix (comedy and romance are her go-to genres). And when she needs a vacation, her first choice is always a cruise.

Martha

Martha brings more than 17 years of banking experience to the Bank5 Connect team. When she's not helping our customers she enjoys listening to true crime podcasts, watching a good movie with a cup of tea and spending time with her dog, Ace. She also likes classic rock and country music. Her least favorite food? Kale.

Clara

Clara has more than 15 years of banking experience and is fluent in both English and Portuguese. When she's not speaking with Bank5 Connect customers, she loves to read and spend time with her family and friends; especially her grandsons. She loves too many books and movies to pick a favorite, but she does have a couple of hidden talents: she can sing and scuba dive!

Zach

Zach is the newest addition to the Bank5 Connect team, and we're lucky to have him! When he's not answering the phones, you'll likely find him hanging out with his kids and his dog, Lucy. Buffalo wings are his all-time favorite food, but you'll never finding him eating a pineapple. Yuck.

Don't just take our word for it.

Dan Dubyaa

February 06

Very helpful and very quick, not the typical bs you gotta deal with other big banks.

Michelle

February 05

The best customer service and love the interest earned on my free checking account.

Steven

January 15

Great customer service.

Paul

January 14

Very good customer service.

Angelo Mendez

January 07

I received a prompt and courteous response to my call. The gentleman answering my call was knowledgeable and my transaction took very little time to complete.

Richard

January 07

Off to a good start with Bank5 Connect. Responsive customer service, and a slick, clean app. They're in the 21st century unlike other nearby online online divisions of brick and mortar banks.

Janice

December 31

I had several questions and was given thorough explanations in a courteous friendly manner. Would definitely recommend Bank 5 Connect to friends & acquaintances. Doing banking online doesn't have to be intimidating when you have a great support staff to connect with.

SandraLouise

December 31

I love Bank5 because of the convenience and the wonderful customer service.

Bank customer

December 31

Good customer service. Deposit handled promptly. All good.

Thomas

December 25

Could not have been easier

Kevin

December 22

Great personable service.

Norman

December 18

Easy to work with!

Hal

December 18

Easy to setup. I was moving from another online bank and the move and funds transfer was smooth. I have also now used Bank5 for auto-payments and their bill pay and all have been easy and smooth. The interest rates that they offer are the best.

Christian

December 06

The Bank5 rep was very helpful in resolving the issue he called about.

Phil

December 05

I have had nothing but positive experiences with Bank 5 connect. Online and mobile banking is on par with the bigger banks but their customer service is way better. Very happy with my decision to switch to Bank 5 connect!

Jeffrey

December 05

It was easy to complete the transaction even when I changed it.

Mack

December 04

Thank you for excellent service

Bobby

November 26

Bank5 Connect has outperformed prior bank at every turn. From true interest bearing checking accounts which are hard to find in Illinois to customer service and clarifying concerns.

Lisa

November 26

Easy to set up an account, and when I needed help recently the customer service representative immediately gave me the information I needed. I closed my account, but will use Bank5 Connect again in the future.

Janie

November 26

It is refreshing to actually get to talk to someone, and anytime I have had to call Bank5 Connect, the Representative in Customer Service was very friendly, professional, and knowledgeable! Thank you!

Chris

November 26

Your customer service agent, Keith, was knowledgeable and efficient. It was a pleasure dealing with him.

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