Remember, Bank5 Connect will never ask for your personal information via text or unencrypted email, and we will never call you and request your account number, PIN number or debit card number. If you receive unsolicited calls, emails or text messages regarding your personal or financial information, call us at 1-855-552-2655.
If you notice any suspicious activity in your Bank5 Connect account, please call us immediately at 1-855-552-2655.
If you believe that your identity has been compromised, please follow these steps:
Report the suspected fraudulent activity. If it’s related to Bank5 Connect, please call us as soon as possible: 1-855-552-2655 during normal business hours or 1-800-472-3272 for 24/7 support.
Place a fraud alert on your credit report. This will prevent the opening of any additional accounts in your name. Contact one of the following credit agencies:
Equifax: 1-800-525-6285 or www.equifax.com
Experian: 1-888-EXPERIAN (397-3742) or www.experian.com
TransUnion: 1-800-680-7289 or www.transunion.com
Reporting a Lost or Stolen Debit Card
Call us at 1-855-552-2655 during normal business hours or 1-800-472-3272 for 24/7 support.
Customer Contact Center Hours
Monday – Wednesday: 7:30 am to 5:00 pm EST
Thursday – Friday: 7:30 am to 7:00 pm EST
Saturday: 7:30 am to 3:00 pm EST
Sunday: 11:00 am to 3:00 pm EST
For tips on how to keep your online banking accounts as safe as possible, visit our blog, or click on one of the articles below.
How to Stay Safe & Secure When Banking Online
How to Shield Yourself from Debit Card Fraud
12 Ways to Protect Your Mobile Device
8 Tips to Protect your Identity