Our customer service difference.

All online banks are not created equal.

Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.

At Bank5Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.

 

Quicker responses from real people.

We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents when you call us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.

Meet Our Team:

Jeff

Jeff


Jeff's 15+ years of banking experience have led him to his current role of Digital Banking Center Manager. When he's not leading the Bank5 Connect Call Center team, you can usually find him golfing, fishing, shopping or just hanging out with family and friends (or his goats, chickens, dogs and cats).

Kyle


Kyle has more than 6 years of banking experience. When he's not assisting Bank5 Connect customers, he can be found watching the NFL network or playing basketball and soccer. He also enjoys a good steak. But whatever you do, don't give him any olives. There's no food he hates more.

Elizabeth


Elizabeth brings more than 34 years of banking experience to the table, and when she's not helping Bank5 Connect customers, you can typically find her playing with her granddaughter, binge-watching comedy TV, or enjoying some homemade chicken soup.

Keith


Keith has more than 6 years of banking experience. As a child he dreamed of becoming a superhero or a lighthouse keeper, but "none of that panned out," he says, "so banking was the next logical step." And when Keith's not manning the Bank5 Connect phone and chat lines he enjoys reading, running and finding the perfect meme for any scenario.

Cynthia


Cynthia is fluent in both English and French Creole, and has more that 12 years of banking experience under her belt. She can also paint! When she's not taking calls from Bank5 Connect customers, she enjoys spending time with her grandbabies, cozying up with a good book, or listening to some R&B or jazz music.

Margarida


Margarida has more than 17 years of banking experience and is fluent in both English and Portuguese. In her time off from Bank5 Connect she likes spending quality time with her family and watching Netflix (comedy and romance are her go-to genres). And when she needs a vacation, her first choice is always a cruise.

Martha


Martha brings more than 17 years of banking experience to the Bank5 Connect team. When she's not helping our customers she enjoys listening to true crime podcasts, watching a good movie with a cup of tea and spending time with her dog, Ace. She also likes classic rock and country music. Her least favorite food? Kale.

Clara


Clara has more than 15 years of banking experience and is fluent in both English and Portuguese. When she's not speaking with Bank5 Connect customers, she loves to read and spend time with her family and friends; especially her grandsons. She loves too many books and movies to pick a favorite, but she does have a couple of hidden talents: she can sing and scuba dive!

Zach


Zach is the newest addition to the Bank5 Connect team, and we're lucky to have him! When he's not answering the phones, you'll likely find him hanging out with his kids and his dog, Lucy. Buffalo wings are his all-time favorite food, but you'll never finding him eating a pineapple. Yuck.

Don't just take our word for it.

Trustpilot
Rated 8 out of 10 based on 284 reviews. See some of the reviews here.
Phil
Trustpilot
December 05
Great Bank
I have had nothing but positive experiences with Bank 5 connect. Online and mobile banking is on par with the bigger banks but their customer service is way better. Very happy with my decision to switch to Bank 5 connect!
Jeffrey
Trustpilot
December 05
It was easy to complete the transaction…
It was easy to complete the transaction even when I changed it.
Mack
Trustpilot
December 04
Thank you for excellent service
Thank you for excellent service
Bobby
Trustpilot
November 26
Bank5 Connect has outperformed prior…
Bank5 Connect has outperformed prior bank at every turn. From true interest bearing checking accounts which are hard to find in Illinois to customer service and clarifying concerns.
Lisa
Trustpilot
November 26
Easy to Work With
Easy to set up an account, and when I needed help recently the customer service representative immediately gave me the information I needed. I closed my account, but will use Bank5 Connect again in the future.
Janie
Trustpilot
November 26
It is refreshing to actually get to…
It is refreshing to actually get to talk to someone, and anytime I have had to call Bank5 Connect, the Representative in Customer Service was very friendly, professional, and knowledgeable! Thank you!
Chris
Trustpilot
November 26
Your customer service agent
Your customer service agent, Keith, was knowledgeable and efficient. It was a pleasure dealing with him.
Crystal
Trustpilot
November 21
Thank you for helping
Thank you for helping
Michael
Trustpilot
November 05
the customer service person was very…
the customer service person was very friendly knowledgeable and helpful.
Carlos
Trustpilot
October 30
Easy to navigate online and very nice…
Easy to navigate online and very nice customer service. Interest is really gd
Dawn Martin
Trustpilot
October 22
Very easy to use!
Very easy to use!
Rosario
Trustpilot
October 15
Best bank
Best bank! They have way more options than my Bank of America app!
Shanna
Trustpilot
September 17
I felt heard and my issue was…
I felt heard and my issue was successfully resolved
Nicholas
Trustpilot
September 11
very helpful csr
very helpful csr
HUSNA
Trustpilot
September 10
good
good i like it
Kristyn
Trustpilot
September 03
Expecting the worst, got the best.
I had lost a lot of information in a move and expected to have a difficult time when I called customer service. It was the exact opposite. The man who helped me was patient and explained things clearly and stayed on the line with me until my problem was 100% solved. Great job.
jerrold s ruden
Trustpilot
August 27
5 stars
excellent online bank with excellent rates [highly recommend to new customers
Satish
Trustpilot
August 27
Simple Process Open New Account
Simple Process Open New Account. Very good products.
Tracy
Trustpilot
August 27
I have been a customer for almost 5…
I have been a customer for almost 5 years!! They are the best!! Very friendly and helpful!!!
Larry
Trustpilot
August 21
Great bank! Happy customer!
Very quick and easy to open a CD online. Especially like the Investment CD that allows additional deposits during the term of the CD. Very professional and knowledgeable customer service personnel. All in all, a very good and positive experience!
RC
Trustpilot
August 20
Helpful
Very helpful.

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