Our customer service difference.

All online banks are not created equal.

Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.

At Bank5Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.

Quicker responses from real people.

We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents or chatbots when you contact us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.

Meet Our Team:

Jeff

Jeff


Jeff's 15+ years of banking experience have led him to his current role of Digital Banking Center Manager. When he's not leading the Bank5 Connect Call Center team, you can usually find him golfing, fishing, shopping or just hanging out with family and friends (or his goats, chickens, dogs and cats).

Kyle


Kyle has more than 6 years of banking experience. When he's not assisting Bank5 Connect customers, he can be found watching the NFL network or playing basketball and soccer. He also enjoys a good steak. But whatever you do, don't give him any olives. There's no food he hates more.

Elizabeth


Elizabeth brings more than 34 years of banking experience to the table, and when she's not helping Bank5 Connect customers, you can typically find her playing with her granddaughter, binge-watching comedy TV, or enjoying some homemade chicken soup.

Keith


Keith has more than 6 years of banking experience. As a child he dreamed of becoming a superhero or a lighthouse keeper, but "none of that panned out," he says, "so banking was the next logical step." And when Keith's not manning the Bank5 Connect phone and chat lines he enjoys reading, running and finding the perfect meme for any scenario.

Cynthia


Cynthia is fluent in both English and French Creole, and has more that 12 years of banking experience under her belt. She can also paint! When she's not taking calls from Bank5 Connect customers, she enjoys spending time with her grandbabies, cozying up with a good book, or listening to some R&B or jazz music.

Margarida


Margarida has more than 17 years of banking experience and is fluent in both English and Portuguese. In her time off from Bank5 Connect she likes spending quality time with her family and watching Netflix (comedy and romance are her go-to genres). And when she needs a vacation, her first choice is always a cruise.

Martha


Martha brings more than 17 years of banking experience to the Bank5 Connect team. When she's not helping our customers she enjoys listening to true crime podcasts, watching a good movie with a cup of tea and spending time with her dog, Ace. She also likes classic rock and country music. Her least favorite food? Kale.

Zach


Zach is the newest addition to the Bank5 Connect team, and we're lucky to have him! When he's not answering the phones, you'll likely find him hanging out with his kids and his dog, Lucy. Buffalo wings are his all-time favorite food, but you'll never finding him eating a pineapple. Yuck.

Don't just take our word for it.

Trustpilot
Rated 4 out of 10 based on 349 reviews. See some of the reviews here.
Harvey Marsh
Trustpilot
December 04
So far so good
So far so good
Marisol
Trustpilot
November 11
Great customer service
I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.
Larry
Trustpilot
November 03
Excellent bank!
Excellent bank with first-class customer service!!!
gur piraj
Trustpilot
November 02
So far so good
So far so good
David
Trustpilot
October 14
A High-5 for Bank5!
So far, I'm really digging this bank. I'm giving Bank5 a High-5
Brad Kennington
Trustpilot
October 12
Always easy to get support and answers…
Always easy to get support and answers I need
Christine
Trustpilot
October 06
Very professional and beneficial phone…
Very professional and beneficial phone service
Lance
Trustpilot
October 06
I have had my account for almost 2…
I have had my account for almost 2 years. Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language. They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!
Shimon
Trustpilot
September 22
Very Professional polite and efficient.
Very Professional polite and efficient. Just a pleasure.
Albert Them
Trustpilot
September 15
The phone representative answered my…
The phone representative answered my questions completely.
Patrick
Trustpilot
September 08
Great rates and friendly customer…
Great rates and friendly customer service
Jennifer
Trustpilot
September 01
Just to let you know every time I do…
Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You
Josiah
Trustpilot
August 25
Quick
Quick, concise and solved the issue
David
Trustpilot
August 11
I like the website
I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.
Karen
Trustpilot
August 05
Bank5 representative was so kind to me…
Bank5 representative was so kind to me in a sticky stressful financial situation, and much more than my mainstream bank that I have been with for years. Just because they’re online, don’t think they don’t add a personal touch.
Wayne
Trustpilot
August 05
I have been banking with Bank5 Connect…
I have been banking with Bank5 Connect for 6 months. The website and mobile app are user friendly. I have contacted customer service a few times and the representatives' provided prompt and courteous responses.
Alan
Trustpilot
July 29
Good bank and the folks were helpful
Damn good bank
Rena
Trustpilot
July 29
Thanks for making the process of…
Thanks for making the process of opening a new account very easy. Your online staff were very helpful and responded in a timely manner.
Edward Tily
Trustpilot
July 29
Quick and easy set up
My transaction went very smooth and was very timely.
David
Trustpilot
July 22
Thnaks for the help
Support helped me get my issues sorted quickly and efficiently. A very pleasant experience.
Jeff
Trustpilot
July 02
excellent service
excellent service

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