Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Bruce
Trustpilot
May 19
I am a new customer and so far I am…
I am a new customer and so far I am very pleased with everyone I have spoken with. In addition, my debit card and checks arrived promptly.
Matthew
Trustpilot
February 23
We had a nice chat about my account and…
We had a nice chat about my account and a few good laughs.
Another happy customer
Trustpilot
February 23
This is a great bank
This is a great bank. Easy to sign up. Customer service is always there. The 2 year investment CD is my favorite. Above average interest rate.
Billy Dee
Trustpilot
February 12
Very professional and beneficial phone…
Very professional and beneficial phone service
Randall
Trustpilot
January 06
Great Bank/Excellent Service
Great bank. Very convenient. Been a customer for 3 or 4 years with no branches available to me, but works great anyway. Out of network ATM fees are reimbursed and online interface and support is very good.
Michael
Trustpilot
January 05
Best customer service
Best customer service! Never a long wait, always puts the customer first, very personable and knowledgeable. Should be the standard for all customer service teams aspire towards.
Happy Customer
Trustpilot
January 05
The customer service employee I worked…
The customer service employee I worked with was very helpful and patient. Thank you!
Harvey Marsh
Trustpilot
December 04
So far so good
So far so good
Marisol
Trustpilot
November 11
Great customer service
I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.
Larry
Trustpilot
November 03
Excellent bank!
Excellent bank with first-class customer service!!!
gur piraj
Trustpilot
November 02
So far so good
So far so good
Terry Misner Dubbs
Trustpilot
October 14
Good so far
So far, so good!
David
Trustpilot
October 14
A High-5 for Bank5!
So far, I'm really digging this bank. I'm giving Bank5 a High-5
Brad Kennington
Trustpilot
October 12
Always easy to get support and answers…
Always easy to get support and answers I need
Christine
Trustpilot
October 06
Very professional and beneficial phone…
Very professional and beneficial phone service
Lance
Trustpilot
October 06
I have had my account for almost 2…
I have had my account for almost 2 years. Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language. They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!
Shimon
Trustpilot
September 22
Very Professional polite and efficient.
Very Professional polite and efficient. Just a pleasure.
Albert Them
Trustpilot
September 15
The phone representative answered my…
The phone representative answered my questions completely.
Patrick
Trustpilot
September 08
Great rates and friendly customer…
Great rates and friendly customer service
Jennifer
Trustpilot
September 01
Just to let you know every time I do…
Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You
Josiah
Trustpilot
August 25
Quick
Quick, concise and solved the issue

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