Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

Open an Account

We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Harvey Marsh
Trustpilot
December 04
So far so good
So far so good
Marisol
Trustpilot
November 11
Great customer service
I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.
Larry
Trustpilot
November 03
Excellent bank!
Excellent bank with first-class customer service!!!
gur piraj
Trustpilot
November 02
So far so good
So far so good
Terry Misner Dubbs
Trustpilot
October 14
Good so far
So far, so good!
David
Trustpilot
October 14
A High-5 for Bank5!
So far, I'm really digging this bank. I'm giving Bank5 a High-5
Brad Kennington
Trustpilot
October 12
Always easy to get support and answers…
Always easy to get support and answers I need
Christine
Trustpilot
October 06
Very professional and beneficial phone…
Very professional and beneficial phone service
Lance
Trustpilot
October 06
I have had my account for almost 2…
I have had my account for almost 2 years. Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language. They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!
Shimon
Trustpilot
September 22
Very Professional polite and efficient.
Very Professional polite and efficient. Just a pleasure.
Albert Them
Trustpilot
September 15
The phone representative answered my…
The phone representative answered my questions completely.
Patrick
Trustpilot
September 08
Great rates and friendly customer…
Great rates and friendly customer service
Jennifer
Trustpilot
September 01
Just to let you know every time I do…
Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You
Josiah
Trustpilot
August 25
Quick
Quick, concise and solved the issue
David
Trustpilot
August 11
I like the website
I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.
Karen
Trustpilot
August 05
Bank5 representative was so kind to me…
Bank5 representative was so kind to me in a sticky stressful financial situation, and much more than my mainstream bank that I have been with for years. Just because they’re online, don’t think they don’t add a personal touch.
Wayne
Trustpilot
August 05
I have been banking with Bank5 Connect…
I have been banking with Bank5 Connect for 6 months. The website and mobile app are user friendly. I have contacted customer service a few times and the representatives' provided prompt and courteous responses.
Alan
Trustpilot
July 29
Good bank and the folks were helpful
Damn good bank
Rena
Trustpilot
July 29
Thanks for making the process of…
Thanks for making the process of opening a new account very easy. Your online staff were very helpful and responded in a timely manner.
Edward Tily
Trustpilot
July 29
Quick and easy set up
My transaction went very smooth and was very timely.
David
Trustpilot
July 22
Thnaks for the help
Support helped me get my issues sorted quickly and efficiently. A very pleasant experience.

Question Mark Icon

Questions? Browse our FAQs to learn more.

Thinking about opening a Bank5 Connect account? Start now!

Open an Account