Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Phil
Trustpilot
December 05
Great Bank
I have had nothing but positive experiences with Bank 5 connect. Online and mobile banking is on par with the bigger banks but their customer service is way better. Very happy with my decision to switch to Bank 5 connect!
Jeffrey
Trustpilot
December 05
It was easy to complete the transaction…
It was easy to complete the transaction even when I changed it.
Mack
Trustpilot
December 04
Thank you for excellent service
Thank you for excellent service
Felicia
Trustpilot
November 30
Username and password
I was assisted with securing information very efficiently
Bobby
Trustpilot
November 26
Bank5 Connect has outperformed prior…
Bank5 Connect has outperformed prior bank at every turn. From true interest bearing checking accounts which are hard to find in Illinois to customer service and clarifying concerns.
Lisa
Trustpilot
November 26
Easy to Work With
Easy to set up an account, and when I needed help recently the customer service representative immediately gave me the information I needed. I closed my account, but will use Bank5 Connect again in the future.
Janie
Trustpilot
November 26
It is refreshing to actually get to…
It is refreshing to actually get to talk to someone, and anytime I have had to call Bank5 Connect, the Representative in Customer Service was very friendly, professional, and knowledgeable! Thank you!
Chris
Trustpilot
November 26
Your customer service agent
Your customer service agent, Keith, was knowledgeable and efficient. It was a pleasure dealing with him.
Crystal
Trustpilot
November 21
Thank you for helping
Thank you for helping
Michael
Trustpilot
November 05
the customer service person was very…
the customer service person was very friendly knowledgeable and helpful.
Carlos
Trustpilot
October 30
Easy to navigate online and very nice…
Easy to navigate online and very nice customer service. Interest is really gd
Dawn Martin
Trustpilot
October 22
Very easy to use!
Very easy to use!
Rosario
Trustpilot
October 15
Best bank
Best bank! They have way more options than my Bank of America app!
Shanna
Trustpilot
September 17
I felt heard and my issue was…
I felt heard and my issue was successfully resolved
Nicholas
Trustpilot
September 11
very helpful csr
very helpful csr
HUSNA
Trustpilot
September 10
good
good i like it
Kristyn
Trustpilot
September 03
Expecting the worst, got the best.
I had lost a lot of information in a move and expected to have a difficult time when I called customer service. It was the exact opposite. The man who helped me was patient and explained things clearly and stayed on the line with me until my problem was 100% solved. Great job.
TC
Trustpilot
September 03
Seems to have all of the needed tools…
Seems to have all of the needed tools in place for a good customer experience.
jerrold s ruden
Trustpilot
August 27
5 stars
excellent online bank with excellent rates [highly recommend to new customers
Satish
Trustpilot
August 27
Simple Process Open New Account
Simple Process Open New Account. Very good products.
Tracy
Trustpilot
August 27
I have been a customer for almost 5…
I have been a customer for almost 5 years!! They are the best!! Very friendly and helpful!!!

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