Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Steven
Trustpilot
January 15
Great customer service.
Great customer service.
Paul
Trustpilot
January 14
Very good customer service.
Very good customer service.
Angelo Mendez
Trustpilot
January 07
Evaluating my transaction.
I received a prompt and courteous response to my call. The gentleman answering my call was knowledgeable and my transaction took very little time to complete.
Richard
Trustpilot
January 07
Off to a good start with Bank5 Connect.
Off to a good start with Bank5 Connect. Responsive customer service, and a slick, clean app. They're in the 21st century unlike other nearby online online divisions of brick and mortar banks.
Janice
Trustpilot
December 31
Informed
I had several questions and was given thorough explanations in a courteous friendly manner. Would definitely recommend Bank 5 Connect to friends & acquaintances. Doing banking online doesn't have to be intimidating when you have a great support staff to connect with.
SandraLouise
Trustpilot
December 31
I love Bank5 because of the convenience…
I love Bank5 because of the convenience and the wonderful customer service.
Bank customer
Trustpilot
December 31
Good customer service
Good customer service. Deposit handled promptly. All good.
Thomas
Trustpilot
December 25
Five star
Could not have been easier
Kevin
Trustpilot
December 22
Great personable service.
Great personable service.
Norman
Trustpilot
December 18
Easy to work with!
Easy to work with!
Hal
Trustpilot
December 18
Great Online Bank
Easy to setup. I was moving from another online bank and the move and funds transfer was smooth. I have also now used Bank5 for auto-payments and their bill pay and all have been easy and smooth. The interest rates that they offer are the best.
Christian
Trustpilot
December 06
The Bank5 rep was very helpful in…
The Bank5 rep was very helpful in resolving the issue he called about.
Phil
Trustpilot
December 05
Great Bank
I have had nothing but positive experiences with Bank 5 connect. Online and mobile banking is on par with the bigger banks but their customer service is way better. Very happy with my decision to switch to Bank 5 connect!
Jeffrey
Trustpilot
December 05
It was easy to complete the transaction…
It was easy to complete the transaction even when I changed it.
Mack
Trustpilot
December 04
Thank you for excellent service
Thank you for excellent service
Felicia
Trustpilot
November 30
Username and password
I was assisted with securing information very efficiently
Bobby
Trustpilot
November 26
Bank5 Connect has outperformed prior…
Bank5 Connect has outperformed prior bank at every turn. From true interest bearing checking accounts which are hard to find in Illinois to customer service and clarifying concerns.
Lisa
Trustpilot
November 26
Easy to Work With
Easy to set up an account, and when I needed help recently the customer service representative immediately gave me the information I needed. I closed my account, but will use Bank5 Connect again in the future.
Janie
Trustpilot
November 26
It is refreshing to actually get to…
It is refreshing to actually get to talk to someone, and anytime I have had to call Bank5 Connect, the Representative in Customer Service was very friendly, professional, and knowledgeable! Thank you!
Chris
Trustpilot
November 26
Your customer service agent
Your customer service agent, Keith, was knowledgeable and efficient. It was a pleasure dealing with him.
Crystal
Trustpilot
November 21
Thank you for helping
Thank you for helping

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