Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Jeff
Trustpilot
July 02
excellent service
excellent service
Diana
Trustpilot
May 28
I’ve had a great experience with Bank5.
I’ve had a great experience with Bank5.
Shelley
Trustpilot
May 22
Always prompt and reliable service
Always prompt and reliable service. Thankfully I don't have to contact very often since bank5 is great!
customer
Trustpilot
May 21
Received the guidance I needed for a…
Received the guidance I needed for a quick response. Thanks!
Dawn
Trustpilot
March 05
Fast and Easy
Fast, friendly resolution to my question.
Ashley R.
Trustpilot
March 04
Excellent Customer Service!
So far I’m very happy with my decision to switch to Bank5 Connect. The staff are friendly, knowledgeable and fast with responses.
Patrick
Trustpilot
February 18
Been banking with Bank 5 for nearly two…
Been banking with Bank 5 for nearly two years and so far it's been a good experience.
Tara
Trustpilot
February 18
Great customer serivice!
Great customer serivice!
Sheila
Trustpilot
February 16
Easy to set up new account
Easy to set up new account, happy with the service I received via e-mails and letters that kept me informed of the process.
Carmen
Trustpilot
February 13
Absolutely great customer service!
Absolutely great customer service!
Raymond
Trustpilot
February 12
Easy to open account online
Easy to open account online. Occasional communication with me asking if their service has met my needs, giving me reminders, & the like without being obnoxious regarding marketing.
Nathaniel
Trustpilot
February 12
Bank5 is a good bank
Bank5 is a good bank. They try to treat their customers properly. They work really hard and are very stable. They give you good updates and clearly outline what to expect. Their interest rate is acceptable. They are like the Amazon of banking companies. They're up&coming, and they have a bright future. Highly recommend.
Dan Dubyaa
Trustpilot
February 06
Very helpful and very quick
Very helpful and very quick, not the typical bs you gotta deal with other big banks.
Donald
Trustpilot
February 05
Love this bank
Love this bank. Only wish the external transfer limit was larger.
Michelle
Trustpilot
February 05
The best customer service
The best customer service and love the interest earned on my free checking account.
Christopher
Trustpilot
January 22
Customer service has always been good…
Customer service has always been good and the products I use from Bank5 have never given me any problems. The only odd experience I had recently was when I mailed a check in to the address listed on the site. It was not showing up on my account. Eventually it did make it back to me via return to sender. I double checked the address listed on the site and it was correct. I am not sure why the postal service was unable to deliver. I just used the mobile deposit feature (you can use it for both accounts now) and it was as easy as that.
Steven
Trustpilot
January 15
Great customer service.
Great customer service.
Paul
Trustpilot
January 14
Very good customer service.
Very good customer service.
Angelo Mendez
Trustpilot
January 07
Evaluating my transaction.
I received a prompt and courteous response to my call. The gentleman answering my call was knowledgeable and my transaction took very little time to complete.
Richard
Trustpilot
January 07
Off to a good start with Bank5 Connect.
Off to a good start with Bank5 Connect. Responsive customer service, and a slick, clean app. They're in the 21st century unlike other nearby online online divisions of brick and mortar banks.
Janice
Trustpilot
December 31
Informed
I had several questions and was given thorough explanations in a courteous friendly manner. Would definitely recommend Bank 5 Connect to friends & acquaintances. Doing banking online doesn't have to be intimidating when you have a great support staff to connect with.

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