Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Dan Dubyaa
Trustpilot
February 06
Very helpful and very quick
Very helpful and very quick, not the typical bs you gotta deal with other big banks.
Donald
Trustpilot
February 05
Love this bank
Love this bank. Only wish the external transfer limit was larger.
Michelle
Trustpilot
February 05
The best customer service
The best customer service and love the interest earned on my free checking account.
Christopher
Trustpilot
January 22
Customer service has always been good…
Customer service has always been good and the products I use from Bank5 have never given me any problems. The only odd experience I had recently was when I mailed a check in to the address listed on the site. It was not showing up on my account. Eventually it did make it back to me via return to sender. I double checked the address listed on the site and it was correct. I am not sure why the postal service was unable to deliver. I just used the mobile deposit feature (you can use it for both accounts now) and it was as easy as that.
Steven
Trustpilot
January 15
Great customer service.
Great customer service.
Paul
Trustpilot
January 14
Very good customer service.
Very good customer service.
Angelo Mendez
Trustpilot
January 07
Evaluating my transaction.
I received a prompt and courteous response to my call. The gentleman answering my call was knowledgeable and my transaction took very little time to complete.
Richard
Trustpilot
January 07
Off to a good start with Bank5 Connect.
Off to a good start with Bank5 Connect. Responsive customer service, and a slick, clean app. They're in the 21st century unlike other nearby online online divisions of brick and mortar banks.
Janice
Trustpilot
December 31
Informed
I had several questions and was given thorough explanations in a courteous friendly manner. Would definitely recommend Bank 5 Connect to friends & acquaintances. Doing banking online doesn't have to be intimidating when you have a great support staff to connect with.
SandraLouise
Trustpilot
December 31
I love Bank5 because of the convenience…
I love Bank5 because of the convenience and the wonderful customer service.
Bank customer
Trustpilot
December 31
Good customer service
Good customer service. Deposit handled promptly. All good.
Thomas
Trustpilot
December 25
Five star
Could not have been easier
Kevin
Trustpilot
December 22
Great personable service.
Great personable service.
Norman
Trustpilot
December 18
Easy to work with!
Easy to work with!
Hal
Trustpilot
December 18
Great Online Bank
Easy to setup. I was moving from another online bank and the move and funds transfer was smooth. I have also now used Bank5 for auto-payments and their bill pay and all have been easy and smooth. The interest rates that they offer are the best.
Christian
Trustpilot
December 06
The Bank5 rep was very helpful in…
The Bank5 rep was very helpful in resolving the issue he called about.
Phil
Trustpilot
December 05
Great Bank
I have had nothing but positive experiences with Bank 5 connect. Online and mobile banking is on par with the bigger banks but their customer service is way better. Very happy with my decision to switch to Bank 5 connect!
Jeffrey
Trustpilot
December 05
It was easy to complete the transaction…
It was easy to complete the transaction even when I changed it.
Mack
Trustpilot
December 04
Thank you for excellent service
Thank you for excellent service
Felicia
Trustpilot
November 30
Username and password
I was assisted with securing information very efficiently
Bobby
Trustpilot
November 26
Bank5 Connect has outperformed prior…
Bank5 Connect has outperformed prior bank at every turn. From true interest bearing checking accounts which are hard to find in Illinois to customer service and clarifying concerns.

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